Question 1

How long do carpets take to dry?

Accepted Answer

Typically about 6–8 hours depending on conditions. High-powered extraction pulls as much moisture out as possible so floors return to use sooner.

Question 2

How long does carpet cleaning take?

Accepted Answer

Typically about 1.5–3 hours depending on square footage and condition. Most residential jobs are completed same day.

Question 3

Do you steam clean?

Accepted Answer

Yes. Carpet Hero uses steam/hot-water extraction for residential carpet cleaning.

Question 4

Is it a deep clean?

Accepted Answer

Yes. The process includes UV spot inspection where relevant, vacuuming, spot treatment, full pre-treatment, then steam/hot-water extraction to flush soil out of the fibre.

Question 5

Do you move furniture?

Accepted Answer

Large furniture moving is not included. We clean around large pieces — anything you want cleaned under should be moved ahead of time.

Question 6

Do you clean couches and sofas?

Accepted Answer

Yes — chairs, sofas, benches, mattresses and other suitable fabric furniture. We UV-inspect, vacuum, spot-treat, pre-treat the fabric, steam-extract and deodorize.

Question 7

Do you clean mattresses?

Accepted Answer

Yes, mattresses are among the fabric furniture we clean. Suitability is confirmed when you request a quote.

Question 8

What affects upholstery quotes?

Accepted Answer

Furniture size, removable cushions and fabric type.

Question 9

How do you locate urine spots?

Accepted Answer

UV inspection may be used where relevant to find urine and soil not visible to the eye.

Question 10

What treatment is used?

Accepted Answer

The client states chlorine dioxide (ClO2) is used for pet urine stains and odours — their most consistent treatment.

Question 11

Can every stain or odour be removed?

Accepted Answer

No. Complete removal is not guaranteed; results depend on material and severity. We'll be honest about what's possible after inspection.

Question 12

Do you clean wool rugs?

Accepted Answer

Yes. Area rugs in wool and other natural fibres are handled carefully.

Question 13

Do you clean silk / natural fibres?

Accepted Answer

Yes — silk and natural-fibre rugs are handled according to the material. Approach is confirmed when you request a quote.

Question 14

Can rugs be cleaned on-site?

Accepted Answer

Yes. Rugs can be serviced in your home, at the Calgary shop, or via pickup/delivery — whichever suits the rug.

Question 15

Is pickup / drop-off available?

Accepted Answer

Yes. Pickup and delivery can be arranged, or you can drop a rug off at the Calgary location.

Question 16

How is LVP cleaned?

Accepted Answer

Vacuuming, counter-rotating brush treatment, then a low-moisture steam treatment to lift soil from the embossed grooves and texture.

Question 17

What affects the LVP quote?

Accepted Answer

Square footage.

Question 18

What does the 30-day satisfaction guarantee cover?

Accepted Answer

Labour defects and stain wicking. It does not cover new stains or normal carpet wear and tear.

Carpet Cleaning Questions, Answered

Carpet Cleaning

Upholstery Cleaning

Pet Stain & Odour

Area Rugs

LVP Cleaning

Guarantee

Get Your Free Cleaning Estimate