Privacy Policy
This draft explains how Carpet Hero Carpet Cleaning handles information submitted through this website. It is provided for client and legal review and may be updated.
Draft — for client and legal review. Last updated: August 2026.
Information We Collect
When you contact us or request an estimate, we collect the details you submit — such as your name, phone number, email address, postal code, requested service, timeline, message, referral source, and any service-specific details you choose to provide.
If you upload photos of the area or item to be cleaned, those images are submitted to help us prepare an accurate estimate.
How We Use Your Information
We use the information you submit to understand your cleaning needs, prepare a quote, respond to enquiries, and schedule service if you choose to book. We do not publish your submitted information publicly.
Photos You Upload
Uploaded photos are stored privately and used only to assess and quote your project. They are not displayed publicly on this website. Customer names, addresses, identifiable belongings and other private details are not published without permission.
Email & Phone Communication
We may contact you by phone or email using the details you provide to respond to your enquiry or provide an estimate. You can ask us to stop contacting you at any time.
Website Logs & Analytics
This website does not currently claim to integrate third-party advertising networks or cross-site tracking tools. Standard platform and hosting logs may be used for security, reliability and basic operation. No specific third-party analytics platforms are claimed unless added and disclosed here.
Data Security
We take reasonable safeguards to protect the information submitted through this website. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.
Your Choices & Access
You can contact us at any time to ask about the information you have submitted, request that we correct it, or ask that we limit further contact. We will respond in line with normal business operations.
Children's Privacy
This website is not directed to children, and we do not knowingly collect information from children.
Changes to This Policy
We may update this policy as our practices or the website's functionality change. Updates will be reflected here with a revised date.
Contact
Questions about your information or this policy can be directed to Carpet Hero Carpet Cleaning:
Carpet Hero Carpet Cleaning
1630 22nd Ave NW, Calgary, AB T2M 1R3
Phone: 403-400-4026
Email: carpetheroyyc@gmail.com
See also our Terms.